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Store Policy

     LeMay candles
Customer Care Policy

At LeMay Candles, we care deeply about our customers and want your experience with us to be as warm and comforting as the candles we create. 

 

How to reach us​

  • You can contact us anytime with questions, order concerns, or feedback through:   â€‹

  1. Email: lemaycandles@gmail.com​

  2. Contact Form: https://www.lemaycandles.com/contact

  3. Instagram DM: Lemaycandles (during business hours only)

We aim to respond to all messages within 24-48 hours (Monday-Friday) .​

 

Common Queries we're happy to help with​​

  • Product questions (scents, burn times, ingredients)

  • Order updates & shipping inquiries 

  • Exchanges for damaged items (see our Return Policy)

  • Candle care tips & burning guidelines 

 

Order Issues​​

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the product. We will make it right. 

 

Our commitment​

We believe customer care should be as clean and genuine as our candles. 

We promise to:

  • Treat every inquiry with respect and care

  • Keep communication clear and transparent

  • Strive to resolve issues quickly and fairly

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Thank you for supporting a small handcrafted business :-your trust means everything to us. ​

- The LeMay Candles Team â€‹â€‹â€‹â€‹â€‹â€‹â€‹â€‹â€‹â€‹

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Privacy & Safety Policy

At LeMay Candles , your privacy and safety are as important to us as the clean burn of our candles. This policy explains how we collect, use, and protect your information when you shop with us. 

information we collect

When you place an order or contact us, we may collect:

  • Name, email address, shipping/billing address, payment details

  • Order history and customer preferences

  • Basic website usage data (such as pages viewed)

How we use your information​

We use this information to:

  • Process and deliver your orders

  • Communicate with you about purchases or inquiries

  • Improve your shopping experience and our products

Sharing with Third parties​

We never sell your personal information.

However, we may share limited data with trusted third parties for:

  • Payment processing (e.g. PayPal)

  • Shipping & delivery services: (e.g. USPS)

  • Data analysis & website improvements (e.g. Meta Ads)

All third parties we work with are required to keep your information safe and use it only for the services they provide on our behalf.

Data security

We use secure servers for payment processing , and other industry-standard practices to protect your data.

Wholesale Inquiries

We love partnering with boutiques, gift shops, spas, and speciality retailers who share our passion for clean-burning, non-toxic candles. If you are interested in carrying LeMay Candles, please review our wholesale policy bellow:

How to inquire

  • Submit all wholesale requests via our email: lemaycandles@gmail.com.

  • Please include 

    • Your business name & contact information​

    • Store location(s) & website/social links

    • Estimated opening order quantity​

payment terms​​

  • All wholesale orders require payment in full before shipment, unless otherwise approved. 

  • We accept major credit cards, PayPal, and ACH transfers.

shipping​

  • Buyers are responsible for shipping costs unless otherwise arranged. 

Exclusivity

  • We do not guarantee exclusivity, but we strive to maintain fair spacing between retailers in the same region.

Additional info

  • Private labeling and custom scent orders may be available upon request. 

Partnership promise

  • Our goal is to build long-term relationships with retailers who value craftsmanship and clean - burning candles. We are committed to providing high-quality products, reliable service, and a smooth wholesale experience.

For all inquiries, please contact: email: lemaycandles@gmail.com

 

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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